Is the web site secure to make payment by using debit/credit card?
Yes, the website is secure. All payments are processed by Shopify payments and PayPal Express Checkout. After a customer's payment method is authorized, the site automatically redirects to the secure payment gateway.
What methods of payment do you accept?
We accept payment from Visa/Mastercard/American Express/Maestro/PayPal/Shop Pay/Apple Pay and Google Pay.
On what grounds can an order can be declined?
- If there are insufficient funds in the bank account
- If the Card is not authorized by bank due to any false information given while making the order.
- If your ordered product(s) are found to be defective/substandard.
Do I have to register to place an order?
Yes, to place an order on our website you will need to create an account.
I forgot my password, what can I do?
Please use the Forgot your password link on the account ‘login’ page of our website and follow the instructions.
Can I change or cancel my order?
Yes, you can make changes to the order as well as cancel your order by contacting us at firstname.lastname@example.org before we dispatch it.
Does the price of product include VAT?
Yes, all prices are inclusive of VAT.