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FAQ's

Is the web site secure to make payment by using debit/credit card?

Yes, the website is secure. All payments are processed by Shopify payments and PayPal Express Checkout. After a customer's payment method is authorized, the site automatically redirects to the secure payment gateway.

What methods of payment do you accept?

We accept payment from Visa/Mastercard/American Express/Maestro/PayPal/Shop Pay/Apple Pay and Google Pay.

 On what grounds can an order can be declined?

  • If there are insufficient funds in the bank account
  • If the Card is not authorized by bank due to any false information given while making the order.
  • If your ordered product(s) are found to be defective/substandard.

 

Do I have to register to place an order?

Yes, to place an order on our website you will need to create an account.

 I forgot my password, what can I do?

Please use the Forgot your password link on the account ‘login’ page of our website and follow the instructions.

Can I change or cancel my order?

Yes, you can make changes to the order as well as cancel your order by contacting us at info@apexhairandbeauty.com before we dispatch it.

Does the price of product include VAT?

Yes, all prices are inclusive of VAT.